Frequently Asked Questions

1. What is Alora?

Alora is a premium brand of handcrafted candles, designed to add warmth and elegance to your space. Each candle is made with love and care using the finest ingredients.

2. Are your candles safe to use?

Yes, all our candles are made using safe, non-toxic materials. We use natural waxes and eco-friendly wicks to ensure a safe burning experience.

3. How long will my candle last?

The burn time of each candle depends on its size and usage. On average, our candles last between 30 to 50 hours. For optimal burn time, trim the wick before lighting.

4. Can I customize my candle?

At the moment, we offer a range of pre-designed candles. Customization options will be available soon, so keep an eye on our updates!

5. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this to track your order through our shipping partner's website.

6. Can I return or exchange my candle?

Yes! If your candle is damaged or incorrect, you can return it within 7 days of delivery. Please refer to our Return Policy for more details.

7. Do you offer gift wrapping?

Yes, we offer elegant gift wrapping for an additional charge. You can select this option during checkout.

8. How can I contact Alora for support?

If you have any questions, feel free to contact us at aloracandle54@gmail.com or call our customer support at +91 123 456 7890.