Return & Refund Policy

At Alora, customer satisfaction is our priority. Please read our return and refund policy below:

1. Returns

We accept returns within 7 days of delivery only if the product is damaged or incorrect. To initiate a return, email us with photos of the item.

2. Eligibility

• The item must be unused and in the original packaging.
• Return request must be made within 7 days of receiving the item.
• Proof of purchase is required.

3. Refunds

Once we receive and inspect the returned item, we will notify you. If approved, your refund will be processed to the original payment method within 5-7 business days.

4. Non-returnable Items

• Used candles
• Custom or personalized orders
• Gift cards

5. Contact

For return requests, email us at aloracandle54@gmail.com